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Shipping Policy

Domestic & Southeast Asia Shipping

We currently ship within Thailand and to selected Southeast Asia countries.

Order Processing

  • Orders are processed and handed over to our delivery partners within 1–3 business days, and no later than 7 business days from the date of purchase.

  • Please ensure that your shipping address is complete and accurate.
    Incomplete or incorrect addresses may result in delays or lost shipments.

Combined Shipments

To improve delivery efficiency, our system may automatically combine multiple orders into one package.

Please note:

  • We are unable to manually combine orders upon request.

  • Shipping fees are non-refundable in such cases.

  • Heavier packages may incur additional postage costs.

Responsibility Disclaimer

BiNKi is not responsible for:

  • Shipping delays

  • Lost or missing packages

  • Address changes made after shipment

For tracking or delivery issues after dispatch, please contact your local postal service.

Sale Shipping

  • All sale items are final sale and cannot be returned or exchanged.

  • During peak sale periods, please allow up to 2–4 weeks for your order to be shipped due to high order volumes.

International Shipping

All international orders are shipped via our trusted delivery partners.

Please note:

  • Tracking is available only within Thailand.

  • Once your package exits Thailand, tracking updates may not be available, depending on your country’s postal system.

Estimated Delivery Timeline

  • Delivery time: 2–8 weeks, depending on your location and customs processing.

Duties & Customs Fees

  • Customers are responsible for any import duties, taxes, or additional fees charged upon arrival.

  • These fees are set by your country’s customs authority and are not included in the order total or shipping cost.

Return & Exchange Policy

We want you to be completely satisfied with your purchase. If something isn’t right, we’re happy to help.

Eligible Returns

We accept returns on items that meet all of the following conditions:

  • New, unused, and unwashed

  • In original packaging with tags attached

  • Accompanied by the original receipt

  • Returned within 15 days of purchase

Exchanges

  • Items may be exchanged within 30 days of purchase.

  • All items must meet the same conditions as above.

Non-Returnable Items

  • All sale items are final sale and cannot be returned or exchanged.

  • Personalized embroidery items are non-returnable, non-refundable,
    and non-exchangeable.

Refunds

  • Refunds will be issued in the original form of payment.

  • Shipping fees are non-refundable, unless the entire order is returned.

  • If your order originally qualified for free shipping (e.g., purchases over $200), and you return all items, the original shipping cost will be deducted from your refund.

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